FAQ

What does the catalogue contain?

We offer reusable bottles and tumblers, drinkware for coffee and tea, bags, bottle accessories, care and cleaning items, and selected bowls for pets.

Will I receive free delivery?

Checkout confirms both the shipping charge and any free-shipping eligibility. Orders generally need 1–2 business days for processing, while estimated carrier transit is 3–5 business days. Those time ranges are not guarantees.

What if I chose the wrong product or no longer want it?

Contact us within 30 days after delivery for a mail return or exchange. We accept defective and non-defective items. For a preference-based return, the product must be new and unused and retain its original condition, packaging, tags, accessories and included pieces. Do not send it without authorization.

Is the return label free?

Yes. A free return label is supplied inside the package, and no restocking fee applies. Replacement stock controls whether an exchange can be fulfilled.

How are defective, damaged, incorrect or incomplete orders handled?

Provide the order number, checkout email, description, and clear photographs or video showing the merchandise and packaging. We will assess the information and explain the available resolution.

When is money returned?

We process an approved refund back to the original payment method within 10 days. Additional bank posting time can follow.

What payment option is supported?

Credit/Debit Card is currently offered in checkout. The payment service displays the eligible card choices and secures the transaction.

Where can I ask questions or review complete policies?

The final section below contains contact information. The footer provides the complete Shipping Policy, Refund Policy, Payment Policy, Privacy Policy and Terms of Service.

Do cookies and analytics operate here?

Essential cookies help operate shopping, security and checkout. Optional analytics and advertising-performance measurement may operate when enabled and permitted. Further details and choices appear in the Privacy Policy.

Email: turma9alter@gmail.com
Mailing address: 950 John Adams Pkwy, Idaho Falls, Idaho, 83401, United States
Phone: (980) 381-6339