Refund Policy

Returns are available for defective and non-defective goods, and customers may request an exchange. Notify us no later than 30 days following delivery. Merchandise must be new and unused, in the condition received, with original packaging, labels, accessories and all accompanying pieces.

A non-defective return can be based on a change of mind, preference or accidental selection of the wrong item. We also handle damage, faults, incorrect shipments, missing pieces and products materially inconsistent with their description. Requests must state the order number, checkout email and issue. Photos or video of the item and packaging are required for damage, defects, wrong merchandise or missing components.

Use mail for the return only after authorization. Every package contains a free return label and we assess no restocking fee. An exchange can be completed only when replacement inventory is available. After approval, a refund goes to the original payment method within 10 days, though the issuing institution may display it later.

Email: turma9alter@gmail.com
Mailing address: 950 John Adams Pkwy, Idaho Falls, Idaho, 83401, United States
Phone: (980) 381-6339